Welcome to Bubble Bug Diapers! We are dedicated to providing you with the best service and ensuring your order arrives in a timely manner. Our shipping methods are designed to deliver your cloth diapers quickly and efficiently. We use eco-friendly packaging to minimize our environmental impact. If you have any questions about shipping or returns, please feel free to contact us. Your satisfaction is our top priority.
At Bubble Bug Diapers, we believe in transparency and simplicity. Our return policy is hassle-free, allowing you to shop with confidence. If you need to make a return, our team is here to assist you every step of the way. We want you to be completely satisfied with your purchase, and we'll do everything we can to make that happen.
REFUND ELIGIBILITY
Manufacturing Defects: If your item has a manufacturing defect, you may request a refund within 7 days of delivery.
Unused Items Only: Due to hygiene and safety reasons, we do not accept returns or issue refunds on used or washed diapers. All items must be unused, unwashed, and in their original condition with packaging intact.
How to Request a Refund
To initiate a refund request for an eligible item:
Email us at info@bubblebugdiapers.com within 7 days of delivery with your order number, a description of the issue, and clear photos of the defect.
If your request is approved, we will provide further instructions on returning the item.
Refunds will be processed once we inspect the item. The refund will be issued to the original payment method within 5-7 business days.
Non-Refundable Items
Frequently Asked Questions (FAQ)
1. What materials are your diapers made from?
Our diapers are made with high-quality, sustainable materials, including cotton and hemp. These fabrics are chosen for their absorbency, durability, and eco-friendly properties.
2. Where are your diapers made?
We are proud to manufacture all of our diapers and fabric in the USA to ensure the highest quality and ethical production standards.
3. Who owns this business?
We are a small Black woman-owned business dedicated to providing innovative, inclusive, and sustainable cloth diapering solutions.
4. What makes your diapers unique?
Our diapers are a hybrid between a fitted diaper and a preflat, combining the ease and flexibility of a preflat with the secure fit of a fitted diaper. This design offers better absorbency, a customizable fit, and a comfortable experience for your baby.
5. What sizes do you offer?
We offer three inclusive sizes to ensure a great fit for babies of all stages:
Preemie Size: Fits 4-10 lbs
One Size: Fits 10-35 lbs
Toddler Size: Fits 30-65 lbs
6. Where do you ship?
We currently ship within the USA. We strive to fulfill orders as quickly as possible, and shipping times will vary based on your location.
7. How do I care for my cloth diapers?
For best results, we recommend a simple wash routine using a strong detergent and warm or hot water. Avoid fabric softeners and bleach, as they can affect absorbency and fabric lifespan.
8. Do you offer refunds or exchanges?
We accept refund requests within 7 days for items with manufacturing defects. However, due to hygiene reasons, we do not accept returns or refunds on used or washed diapers. Please see our Refund Policy for more details.
9. How can I contact you?
We’re happy to help! You can reach us at info@bubblebugdiapers.com or follow us on @BubbleBugDiapers on Facebook and Instagram for updates and customer support.
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